Refund
Refund
Refund & Return Policy
Learn about our return and refund process below. Product-specific terms shown on the product page or at checkout may also apply.
Return Eligibility
You may request a return under the following conditions:
- The return request is made within the eligible return window, usually 30 days from receiving your order unless otherwise stated
- The item is unused, undamaged, and in its original packaging
- You can provide proof of purchase (order number or confirmation email)
Non-Returnable Items
The following items cannot be returned or refunded:
- Items that have been used, worn, or altered
- Products marked as "Final Sale" or "Non-Refundable"
- Personalized or custom-made items
- Items damaged due to customer misuse
How to Request a Return
- Contact Us - Contact our support team with your order number and reason for the return
- Receive Approval - Our team will review your request and send return instructions as soon as possible during business hours
- Ship the Item - Pack the item securely in its original packaging and ship it to the address we provide
- Get Your Refund - Once we receive and inspect the returned item, your refund will be processed
Refund Process
| Refund Method | Refund Timeline | Refund Destination |
|---|---|---|
| Original payment method | Provider timelines vary | Original payment account where available |
| Store credit or account balance | After approval | Tricho™GlowCap account, if offered |
Shipping Costs for Returns
- Defective or incorrect items: After review and approval, we may cover return shipping costs or provide a prepaid label where available
- Change of mind: Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable unless the return is due to our error
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us within 7 days of receiving the item
- Provide photos of the damage or defect
- Include your order number in the email
After review, we will help with the appropriate next step, which may include a replacement, refund, or other resolution.
Order Cancellation
- Orders can be cancelled for a full refund before they are shipped
- Once an order has been shipped, it cannot be cancelled - please follow the return process instead
- To cancel an order, contact our support team immediately with your order number
Contact Us
If you have any questions about returns or refunds, please do not hesitate to contact us:
Company: Trinity Boulevard
Address: 3254 W Trinity Boulevard, Grand Prairie, TX 75050, USA
Email: support [at] trichoglowcap.com
Our team will review return and refund requests carefully and help you resolve eligible issues.